OnePlus Device Setup

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The specific instructions for your OnePlus device may change for different models. If these instructions do not work for your device, please search online for instructions.

OnePlus A5010, Android 7.1.1

1. Make notifications prominent

Set volume of notifications

  • With the screen unlocked, tap the volume button
  • Tap the dropdown menu icon
  • Adjust Alarm volume slider

Enable notifications

  • Settings
  • Notifications
  • PIEL Survey
  • Turn on: Allow notifications and turn on "Override Do Not Disturb"

2. Battery Saving

  • Settings
  • Battery
  • Battery optimization
  • PIEL Survey
  • Select "Don't optimize"

3. Lock in "Recent apps"

Some OnePlus devices delete all alarms for an app when it is closed. You should NOT close the app during a scheduled survey. If you accidentally close the app, re-open it as soon as you notice. The alarms will be automatically restored.

To minimise the risk of accidentally closing the app, you can "lock" it in the "Recent Apps" bar.

  • Open the PIEL Survey app
  • Go to: Recent apps (tap square icon below the screen)
  • Tap the lock icon above the app thumbnail

A lock should appear in the right upper corner of the app thumbnail.

OnePlus A5010, Android 9

1. Make notifications prominent

Set volume of notifications

  • With the screen unlocked, tap the volume button
  • Tap the gear menu icon
  • Adjust Alarm volume slider

Enable notifications

  • Settings
  • Apps & notifications
  • PIEL Survey
  • Turn on: Notifications

2. Battery Saving

  • Settings
  • Battery
  • Battery optimization
  • PIEL Survey
  • Select "Don't optimize"

3. Lock in "Recent apps"

Some OnePlus devices delete all alarms for an app when it is closed. You should NOT close the app during a scheduled survey. If you accidentally close the app, re-open it as soon as you notice. The alarms will be automatically restored.

To minimise the risk of accidentally closing the app, you can "lock" it in the "Recent Apps" bar.

  • Open the PIEL Survey app
  • Go to: Recent apps (tap square icon at the bottom of the screen)
  • Tap the dropdown menu icon at the top right of the app thumbnail
  • Select "Lock"

A lock should appear in the right upper corner of the app thumbnail.