If you have a question not covered by the list below, do not hesitate to contact us.
There is no special setup required to receive notifications from the PIEL Survey. Since they are sent from the device itself, there is not even a need for an internet connection.
However, just like all apps which receive notifications, there are some key user actions which could prevent a user from being aware that a notification has been sent. Most of these might seem obvious but if a user is having problems, it is worth checking anyway.
On an iOS device, the PIEL Survey uses the iOS Mail app to send the data file. This is automatically shown when the user chooses to send the results.
Please ensure the following:
This is not currently directly possible but may be in future. However, a similar effect can be achieved by having scheduled survey with an initial branching question. For example, the first question could be "Is it evening now? If the answer is yes, the end of day questions could be presented using branching logic. If no, the normal scheduled questions are presented. This requires that you first explain the choice to participants.
The PIEL Survey app has a number of layers of protection of confidentiality. While the data is on the mobile device, the user controls security using normal device security measures for that device. There is no server used for data storage. Email transmission using normal secure methods (SSL or TLS) also provides a high level of security that users usually regard as acceptable.
Research projects using the app have been approved at universities and research institutions around the world. For more information see our confidentiality information.
This encoding of the PIEL Survey app is extremely flexible and will allow a wide range of language scripts to be used. You can use your preferred language in questions, responses, placeholder messages and exit messages. It will even accept emojis.
However, the buttons and alerts are only in English at this stage. We plan to add languages in the future. If you want your language added, you can accelerate the process and help us by provide translations, of the key words and phrases. Please contact us if you wish to help.